Case Study: Records Management for Cardiff Council

Challenge

Cardiff County Council required more than just secure storage — they needed a long-term partner to handle sensitive records (such as Children’s Services files and election materials), legacy media digitisation, and provide streamlined access across departments. With high standards around legal compliance and operational continuity, their expectations were complex and non-negotiable.

Journey

We developed a comprehensive solution: from physical storage with full audit trails, to temperature-controlled secure environments and sensitive material handling. MDSS also introduced a bespoke portal, enabling real-time access, requests, and full lifecycle traceability. We supported digitisation of legacy formats like microfiche and microfilm, preserving critical archives for modern use.

Result

The benefit to the Council has been enhanced control, regulatory alignment, digital access, and cost stability—all within a responsive, fixed-cost framework.

Services used

Document Storage

Professional off-site document storage for businesses. Secure, GDPR-compliant, and fully managed with fast retrieval, confidential shredding, and scan-on-demand built in.

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Client Testimonial

“MDSS are proactive, professional, and take every element seriously—from secure election storage to developing a custom portal. It’s a partnership we value highly.”

Cardiff Council

Secure storage, scanning, and shredding — all in one place

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Confidential Shredding Scheduled Service for Valuation Tribunal for Wales

Shredding

Cardiff

The Valuation Tribunal for Wales hears local taxation appeals, mainly with regards to Council Tax and Non-domestic Rating (business rates).

Trusted by Businesses Across Every Sector

From law firms and healthcare providers to construction companies and local authorities — we understand the compliance obligations, document volumes, and access needs of the sectors we work with. Every client gets a service built around their requirements, not a one-size-fits-all contract.

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Whether you need to store a single archive room or manage records across multiple sites, we will give you a straight answer and a clear quote — no obligation, no jargon.